Service FAQ
Q. How much is ¥1,200 in US$?
A. About $12 (however this will vary, depending on the exchange rate.)
Q. Are there any other fees other than the daily rate to connect to the internet, or are all costs associated with the Internet included?
A. Our daily rate is all-inclusive. There are no other charges for accessing the internet.
Q. Can I pay in cash at the counter?
A. No, you must pre-book on the web and pay through our payment processor PayPal.
Q. Can I do a same-day booking?
A. Generally not. Unfortunately we are not able to take payment at our counters in the airport and so must ask that you book online in advance. Thank you for your understanding.
Q. Will you charge me in dollars?
A. No, we will charge you in Japanese yen.
Q. Do I need to have a PayPal account in order to pay?
A. No. If you have an account you are welcome to use it, but it is not necessary. PayPal gives you the option to pay by credit card as well. Use whichever is convenient for you.
Q. Can I pick up the router at one location and return it to a different one?
A. Yes. We want to make your travel to Japan as easy as possible. Airport pick-ups and returns are free. We only charge you for delivery to hotels and other locations.
Q. I want to rent for longer than one month. Do you have long-term rates?
A. Yes. Please get in touch and we will arrange a long-term option for you.
Q. Can I see your detailed Terms and Conditions?
A. They are available here.
Q. May I see your Privacy Policy?
A. It is available here.
Q. Do you have extra charges for insurance, cancellations, etc?
A. No, we do not. The daily rate is all that you pay.
Q. Is free WiFi widely available in Japan?
A. Unfortunately, no. Most services are fee-based and require that an account be set up in advance.
Q. Which network provider to you use?
A. We use devices supplied by EMOBILE, one of Japan’s main data network providers.
Q. Is your 7.2 Mbs download speed guaranteed?
A. No, it is a “best effort” system and the carrier does not guarantee the connection speed. However, in practice, 7.2 Mbs is the norm.
Q. My computer uses an English-language OS. Is that ok?
A. Yes. Because our mobile router connects to your computer using a WiFi connection, there is no software to install and the language of the OS is irrelevant.
Q. I need a service that isn’t outlined on your site. Can you help me?
A. We’ll do our best. Please get in touch and we’ll do what we can to help.
A. About $12 (however this will vary, depending on the exchange rate.)
Q. Are there any other fees other than the daily rate to connect to the internet, or are all costs associated with the Internet included?
A. Our daily rate is all-inclusive. There are no other charges for accessing the internet.
Q. Can I pay in cash at the counter?
A. No, you must pre-book on the web and pay through our payment processor PayPal.
Q. Can I do a same-day booking?
A. Generally not. Unfortunately we are not able to take payment at our counters in the airport and so must ask that you book online in advance. Thank you for your understanding.
Q. Will you charge me in dollars?
A. No, we will charge you in Japanese yen.
Q. Do I need to have a PayPal account in order to pay?
A. No. If you have an account you are welcome to use it, but it is not necessary. PayPal gives you the option to pay by credit card as well. Use whichever is convenient for you.
Q. Can I pick up the router at one location and return it to a different one?
A. Yes. We want to make your travel to Japan as easy as possible. Airport pick-ups and returns are free. We only charge you for delivery to hotels and other locations.
Q. I want to rent for longer than one month. Do you have long-term rates?
A. Yes. Please get in touch and we will arrange a long-term option for you.
Q. Can I see your detailed Terms and Conditions?
A. They are available here.
Q. May I see your Privacy Policy?
A. It is available here.
Q. Do you have extra charges for insurance, cancellations, etc?
A. No, we do not. The daily rate is all that you pay.
Q. Is free WiFi widely available in Japan?
A. Unfortunately, no. Most services are fee-based and require that an account be set up in advance.
Q. Which network provider to you use?
A. We use devices supplied by EMOBILE, one of Japan’s main data network providers.
Q. Is your 7.2 Mbs download speed guaranteed?
A. No, it is a “best effort” system and the carrier does not guarantee the connection speed. However, in practice, 7.2 Mbs is the norm.
Q. My computer uses an English-language OS. Is that ok?
A. Yes. Because our mobile router connects to your computer using a WiFi connection, there is no software to install and the language of the OS is irrelevant.
Q. I need a service that isn’t outlined on your site. Can you help me?
A. We’ll do our best. Please get in touch and we’ll do what we can to help.